Before Order

What is Luxeva Design known for?

We specialize in luxury home decor, offering premium-quality products such as lights, bedding, dining sets, and decorative pieces, crafted from the finest materials.

Do you offer free shipping?

Yes, we provide fast, free express shipping through trusted couriers like DHL, FedEx, and UPS. Your order will typically arrive within 7–11 business days, allowing you to enjoy our luxury products quickly and hassle-free.

How can I track my order?

After placing your order, you will receive a confirmation email containing all the details of your purchase. Once your order is shipped, we will send you another email with your tracking number.

You can use this tracking number to monitor your shipment's progress. Simply visit the Order Tracking page on our website, paste your tracking number into the provided field, and click "Track" to get real-time updates on your delivery status.

If you have any questions or concerns about your order's tracking, feel free to contact our customer service team for assistance. We're here to help!

How can I contact customer service?

You can reach our dedicated customer service team via email for any assistance you may need. Whether you have questions about our products, need help with your order, or want to inquire about returns, our team is here to provide personalized support. We strive to ensure that every interaction with Luxeva Design is smooth and efficient, reflecting our commitment to exceptional service.

WITH EMAIL

After completing your order, you will receive an email confirmation containing your receipt. Within this email, you'll find a button labeled "Track Your Order." Simply click on it to be redirected to the order tracking page on our website.

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VIA TRACKING NUMBER

Visit the Order Tracking page on our website and enter the tracking number provided in your email into the designated field to view your order status.

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Once you have entered the tracking number in the designated field, you will gain access to detailed information about your shipment, including its current location and the estimated delivery time.

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After Order

How can I track my order?

After placing your order, you will receive a confirmation email containing a tracking number and a link to our Order Tracking page. Simply click the link, enter your tracking number in the designated field, and you’ll receive detailed updates on your shipment status.

When will I receive my order?

The estimated delivery time will be displayed on the Order Tracking page after you enter your tracking number. Delivery times may vary depending on your location and the shipping method selected at checkout.

Can I make changes to my order after it has been placed?

Changes to an order can only be made before it has been processed for shipment. Please contact our customer support team as soon as possible with your order details, and we will do our best to accommodate your request.

What should I do if I did not receive a confirmation email?

If you did not receive a confirmation email, please check your spam or junk folder. If it’s not there, contact our customer support team with the email address used for the purchase, and we will assist you in confirming your order details.